Digital Learning & Sales Enablement
Web & eCommerce
LearnSamsung.com Support Platform (COVID-19 Pivot Strategy)
- Budget: $10k/yr.
- Additional Sales/Assisted Sales: $100m-$200m per year.
- ROI: 10,000% to 20,000%
LearnSamsung.com was designed, developed, and launched in 14 days by myself to support a $4B retail business while our salesforce was furloughed.
The purpose of each retailer’s page is to provide support for them whenever they need it:
- Product Training Courses
- Sales Guide Downloads
- Merchandising Info
- Promo Awareness & Support
The chat feature is an industry first at retail. It allows floor salespeople to video chat with Samsung Product Advisors (even in front of customers) should questions or concerns need to be answered.